Facebook Feeds Not Working
spcosgrove
via web
I'm trying to get Momento to update my Facebook feeds. I've signed in through the app and it's telling me that everything is hooked up. I even disconnected, erased data and tried it again but no feeds. Also in the feeds tab I am only displaying Twitter which I set up some time ago. I checked the permissions on Facebook and everything seems to be in order.
Any ideas?
Shawn
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Support Staff 32 Posted by Oliver Waters on 05 Apr, 2010 12:54 PM
Hi Stefano,
I will start a new topic and invite you in for this discussion as it will sway away from the topic subject.
Best regards,
Ollie
33 Posted by izecson on 11 Apr, 2010 08:32 AM
Thanks. Excuse but I don't understand. You will start a new topic with instructions to solve the problem? I continue not to be able to get facebook update...
best regards.
ste
Support Staff 34 Posted by Oliver Waters on 14 Apr, 2010 12:53 PM
Stefano,
You should have received an email to your gmail account with information. I have resent this incase you missed it. Alternatively, please see http://support.momentoapp.com/discussions/problems/76-facebook-issu.... You must be logged in to view that topic.
Best regards,
Ollie
35 Posted by Robyn Drothler on 14 Apr, 2010 01:01 PM
i recently had to do a system restore on my phone and lost all my info. unfortunately now none of my fB status updates are listed - whereas before they were - they just weren't adding new ones. what's wrong? is this app worth keeping if it cannot do what its supposed to do?
Support Staff 36 Posted by Oliver Waters on 14 Apr, 2010 02:11 PM
Hi Robyn,
It's most unfortunate that you lost your data when restoring your iPhone. The current method of restoring data has been tried and tested by many of our users successfully, as well as a variety of tests internally before release. We are working to enhance the backup feature in version 1.1.
As described in our FAQ, the issue with Facebook has been caused by a restriction Facebook have put in place. We are working resolve this issue affecting a small percentage of our users. As soon as the fix is available you will be able to import your historic Facebook data.
We apologise for any inconvenience caused.
Best regards,
Ollie
37 Posted by Robyn Drothler on 14 Apr, 2010 06:19 PM
I don't know what to tell you. I tried to update fb feeds and while it
acts normal nothing shows up. Time and time again. Now I have nothing.
Sent from my iPhone
Support Staff 38 Posted by Oliver Waters on 14 Apr, 2010 06:29 PM
Robyn,
Please see our FAQ which explains why you're experiencing this issue: http://support.momentoapp.com/faqs/social-feeds/troubleshooting-fee...
Best regards,
Ollie
39 Posted by izecson on 14 Apr, 2010 07:14 PM
Hi Ollie, thanks a lot.
But facebook updates still don't work...
I wait you solve the problem.
Bye
40 Posted by Robyn Drothler on 17 Apr, 2010 06:15 PM
It's updating now.... Knock on wood!
Sent from my iPhone
41 Posted by Robyn Drothler on 19 Apr, 2010 11:42 AM
It updated Like normal yesterday but not today. Weird.
Sent from my iPhone
Support Staff 42 Posted by Oliver Waters on 19 Apr, 2010 11:56 AM
Robyn,
As this issue is due to Facebook's restrictions which they are tweaking and testing, the issue is likely to be intermittent.
Best regards,
Ollie
43 Posted by Robyn Drothler on 19 Apr, 2010 12:02 PM
Good to know... Thanks.
Sent from my iPhone
44 Posted by phz on 17 Jun, 2010 09:52 PM
common guy,
suffer for fb feed too long,
i;ve never seen facebook tab, even update the newest version today.
remove fb and add it again.
facebook tab disappear but "updating facebook" in the backgroud.
i give it up for a while and get a new hope with the latest update...
45 Posted by Shawn P. Cosgrove on 17 Jun, 2010 10:15 PM
I upgraded and no luck with the Facebook feeds either. I don't think it was ever destined to work.
Shawn P. Cosgrove
Support Staff 46 Posted by Oliver Waters on 17 Jun, 2010 10:22 PM
Hi everyone,
We have identified that the issue isn't with Momento, so unfortunately we can't provide a fix immediately. It's actually a bug with Facebook's API (the way developers connect to Facebook to retrieve data) affecting a small percentage of accounts. We have informed Facebook of the issue and they're working to provide a fix. As soon as we have some more information we will let you know. Once Facebook fixes the issue it will most likely start working without the need for us to issue an update.
For more info, please see our FAQ: http://support.momentoapp.com/faqs/feeds/troubleshooting-feeds-whic...
We're monitoring this issue closely and hope the issue is resolved soon. Sorry for any inconvenience.
Best regards,
Ollie
47 Posted by legolandcastle1 on 14 Jul, 2010 06:14 PM
as of today with the new update I still cant get my facebook feeds either, Ive done all the suggested as before, including deleting everything before I put the update in, this is so frustrating!!
48 Posted by Shawn P. Cosgrove on 14 Jul, 2010 09:03 PM
Agreed, I've reset, removed, restarted and re-added and still nothing. Feeds for Twitter, Flickr and LastFM work fine. I don't know what else to try other than not using the app.
Only other option at this point is to delete it and take the loss of what I paid for the app as the main reason I purchased it was the appeal of the Facebook integration.
Oh well, live and learn.
Shawn P. Cosgrove
Sent from my iPhone 3GS iOS4
Support Staff 49 Posted by Oliver Waters on 15 Jul, 2010 08:29 AM
Please note that this is an issue with the Facebook API and not with Momento. Whilst Facebook integration is working fine for the majority of users, there is a known issue affecting a small percentage that Facebook are looking into.
We will keep you informed of any updates reported to us from Facebook.
Apologies for the inconvenience,
Ollie
50 Posted by PHz on 15 Jul, 2010 10:56 AM
despite i've give up facebook integration.
i understand it may be the facebook api problem.
since i was experience error in some application for my friend.
i hope one day, one day....