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Moments no longer showing in first tab

Scot's Avatar

Scot

27 Feb, 2010 03:44 AM via web

I'm having the exact issue as described here: http://support.momentoapp.com/discussions/problems/27-moments-no-lo...

I'm running 1.0.3 on OS 3.1.3. haven't changed the time settings, either.

I can see all my moments in the calendar view, and I can create new ones - they're just not showing in the main view. Any insight?

  1. Support Staff 2 Posted by Oliver Waters on 28 Feb, 2010 09:20 AM

    Oliver Waters's Avatar

    Hi Scot,

    Sorry to hear you're having problems.

    This problem was occurring due to issues with timezones. When did this start to occur, after upgrade to 1.0.3?

    As of 1.0.3 Momento keeps track of the timezone you create moments in. Whilst you may not change the time zone manually, some carriers do this for you automatically and there may have been some incorrect data stored which is causing the issue.

    We have built in a hidden setting within Momento that will allow you to adjust the time zone of all moments between 2 dates - effectively resetting the time zones which should hopefully resolve this issue. To access this menu...

    1) Launch Momento and tap the settings button.
    2) Scroll down to the bottom of the settings screen (you should see the "About Momento" item).
    3) Pull the settings screen up, past the bottom, and hold it there for 10 seconds.
    4) Let go, and you should see an "Advanced" menu item appear.

    Within the advanced menu you should see the option to adjust the time zones. Select a date before the issue started, up to the current date. Follow the instructions and you should be able to take it from there!

    If this resolves the issue then please let us know so we can address in an upcoming release.

    Any questions, give me a shout.

    Best regards,
    Ollie

  2. 3 Posted by Scot Jandly on 28 Feb, 2010 06:04 PM

    Scot Jandly's Avatar

    Hey Oliver,

    Thank for the info. Unfortunately, this hasn't resolved it for me.
    I've tried a couple times, using a couple different time zones to no
    avail. Tried restarting the phone, no effect.

    Issue started after the upgrade to 1.0.3, but not immediately - it was
    working for a time.

  3. Support Staff 4 Posted by Oliver Waters on 01 Mar, 2010 10:16 AM

    Oliver Waters's Avatar

    Hi Scot,

    The only other option we can suggest at this time is to reset the timezones to your current timezone for all of your data.

    So, this would require you to follow the steps as before, except setting the first date to the date of your first Moment (including social ones), and the second of your most recent.

    If you have remained in the same timezone the whole time this won't affect the accuracy of your timestamps. Otherwise, you could manually adjust those specific dates in a different timezone using the same method but with the appropriate dates and timezone.

    Failing that, for us to investigate the issue further we would require a copy of your data so we can re-create the issue here. If you could provide us with an export, open it in Notepad/TextEdit and remove any private/personal information from the entry. If you do this, please only remove actual moment content, not the tags, places, time information etc as this may affect our ability to address the issue.

    Look for the sections in the following format:
    Body
    This text between the string tags is your moment body, this is the only text you can remove.

    If you have any questions, let me know.

    Best regards,
    Ollie

  4. 5 Posted by Scot on 09 Mar, 2010 03:13 AM

    Scot's Avatar

    Oliver,

    Sorry it took so long to respond. Where should I send the exported data?

  5. 6 Posted by Hungribunni on 09 Mar, 2010 09:21 AM

    Hungribunni's Avatar

    I am having an identical issue with my Momento app. Really frustrated.

  6. Support Staff 7 Posted by Oliver Waters on 09 Mar, 2010 11:56 AM

    Oliver Waters's Avatar

    Hi Scot,

    Please send the data to michael[at]momentoapp[dot]com.

    Many thanks,
    Ollie

  7. Support Staff 8 Posted by Oliver Waters on 09 Mar, 2010 11:57 AM

    Oliver Waters's Avatar

    @Hungribunni - Sorry to hear you're having problems. We are working to resolve this issue as quickly as possible. Thank you for your patience.

    Best regards,
    Ollie

  8. 9 Posted by Geraldine Wee on 09 Mar, 2010 12:40 PM

    Geraldine Wee's Avatar

    Thanks. I appreciate that greatly as I use this for both work and
    personal purposes.

    Cheers,
    Geraldine aka Hungribunni

  9. Support Staff 10 Posted by Michael Waterfall on 21 Jun, 2010 09:09 PM

    Michael Waterfall's Avatar

    Hi all,

    Just to let you know that this issue should now be resolved in version 1.0.5 which was released a few days ago.

    Thanks for getting in touch and reporting the bug, and apologies for the inconvenience.

    Best regards,
    Michael

  10. Michael Waterfall closed this discussion on 21 Jun, 2010 09:09 PM.

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