Facebook syncing issue
From looking through the forum it would appear you have some facebook syncing issues. This has also been my experience. It used to work fine but now it no longer syncs. I have discounted and reconnected. I have removed momento from my facebook apps and reconnected. I have even removed momento from my iPhone and reinstalled all with no luck.
What is the score and when can we expect a solution?
Comments are currently closed for this discussion. You can start a new one.
Support Staff 2 Posted by Oliver Waters on 25 Apr, 2010 08:21 PM
Hi Paul,
Sorry to hear you're having problems with Momento. Last month Facebook made some changes to their API limitations which affected a very small percentage of our users with a high volume of status updates. Earlier this month it would appear that Facebook have decreased these limitation allowing the vast majority of affected users to successfully retrieve updates again.
Unfortunately it would seem that a few users are still experiencing some issues. We are working to resolve this with a complete rewrite, using an improved method which will be in our 1.1 update which should be available in several weeks time. Once the fix is in place, all of your Facebook updates will be retrieved, so don't worry - no updates will be missed in the meantime.
We'll be testing the new method we're using to retrieve data from Facebook soon. As you're a beta tester I'll shoot you an email with a beta version once it's ready - would be great to know how well our new method works for you.
In the meantime, please continue to try to retrieve updates using Momento. Occasionally dropouts can occur due to errors on Facebook's side, so it may be that your updates begin to work the next time you launch.
Many apologies for the inconvenience.
All the best,
Ollie
3 Posted by Paul Boag on 25 Apr, 2010 09:58 PM
Hi Ollie,
Thanks for the update and the explanation. I look forward to receiving
the beta app. :)
Oliver Waters closed this discussion on 26 Apr, 2010 09:07 AM.