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Facebook not authenticating

sandi.king

29 Jun, 2010 03:38 PM via web

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When I try to set up my Facebook Feed, here's what happens:
The box pops up for me to put in my FB username and password.
I enter my data and hit "connect"/
Another large black box pops up...it seems like it should have something in it, but it doesn't. It covers the whole screen and I can only get out of it by hitting my home button.

Here's what I've done to troubleshoot:
-Hard Reset -Cleared my Safari cache -Deleted the Momento app from my Facebook Apps settings (it was there from before....)

Please help!
I already lost a 4 months worth of moments because of a corrupt backup file when I upgraded to 4.0 (sob). I'd really like to at least get my FB feeds back in.

Thanks!
Sandi

1. Support Staff 2 Posted by Michael Waterfall on 29 Jun, 2010 04:39 PM

   

   Hi Sandi,

   Terribly sorry to hear about your corrupt iPhone backup. Did you try and restore your phone from the backup again? Sometimes the restore process can fail. Full details on the backup and restore process can be found here: http://support.momentoapp.com/faqs/general/retaining-momentos-data-...

   We are aware of the Facebook issue and have submitted a fix to the App Store. This update should be available soon. Sorry for the inconvenience.

   Best regards,
   Michael

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2. Michael Waterfall closed this discussion on 29 Jun, 2010 04:39 PM.

3. Michael Waterfall re-opened this discussion on 14 Jul, 2010 05:47 PM

4. Support Staff 3 Posted by Michael Waterfall on 14 Jul, 2010 05:47 PM

   

   The update to Momento (v1.0.6) which resolves this issue is now available to download from the App Store.

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5. Michael Waterfall closed this discussion on 14 Jul, 2010 05:47 PM.

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