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problem with facebook

camille.milk

21 Jul, 2010 07:58 AM via web

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Hi Momento,
Great app, however I, as a lot of others, have a problem conecting with facebook. Other accounts I can connect with, just not my own. How can I fix this, or how long before FB has fixed it?

Or can I get a refund, as the programme is not working?

Sincerely Camille Milk

1. Support Staff 2 Posted by Oliver Waters on 23 Jul, 2010 09:38 AM

   

   Hi Camille,

   Can you explain the issue you are experiencing please?

   Thanks,
   Ollie

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2. 3 Posted by Alexander Barus on 07 Sep, 2010 10:53 PM

   

   Same here Memento,

   I did what the FAQ asked such as disconnected & erased data and reopen the Memento even I erased the app. from my iPhone4 and reupload back and try to re-sign in. I checked on my facebook account (on my mac) where the memento app. comnects each other ,but still I can't see any previous feeds from my facebook.

   Other than that, twitter Last fm, and Flickr feeds works like a charm.

   Please help us ?

   Thanks mate

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3. Support Staff 4 Posted by Oliver Waters on 08 Sep, 2010 05:50 PM

   

   Hi Guys,

   This is a known issue and has been resolved in Momento v2 which we will be releasing later this month - http://support.momentoapp.com/faqs/announcements/momento-v2.

   Once the update is installed, all your past Facebook statuses will be collected, so no data will be lost.

   Sorry for the inconvenience,
   Ollie

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4. Oliver Waters closed this discussion on 08 Sep, 2010 05:50 PM.

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